Terms and Conditions


Terms and Conditions


Last Updated: February 10, 2025


1. PREAMBLE & DEFINITIONS

These Terms and Conditions ("Agreement") constitute a legally binding agreement between Seegency ("Agency", "We", "Us"), organized under the laws of the United States, and the entity or individual ("Client", "You") engaging our services.

By accepting a proposal, making a payment, or using the Client Portal (Notion), you acknowledge that you have read, understood, and agreed to be bound by these terms.


2. SCOPE OF SERVICES

The Agency provides digital marketing, web design/development, and creative services as detailed in the specific Statement of Work (SOW) or Invoice provided to the Client.

  • Methodology: We utilize our own proprietary processes, tools, and client interfaces (e.g., Notion) to deliver these services.

  • Exclusions: Any service not explicitly listed in the SOW is considered out of scope and will require a separate agreement or amendment.


3. PAYMENTS & INVOICING

3.1. Payment Structure

Unless otherwise specified in the SOW, our standard payment terms are:

  • One-Time Projects (Web/Branding):

    • Option A: 100% Upfront.

    • Option B: 50% Non-refundable Deposit to commence work, and the remaining 50% before final delivery and transfer of assets/access.

  • Recurring Services (Ads/Social Media):

    • All monthly retainers must be paid 100% in advance (e.g., on the 1st of the month for that month’s services).

3.2. Late Payments & Suspension

Time is of the essence regarding payments.

  • Grace Period: We allow a 24-hour grace period for payment settlement upon the due date.

  • Suspension: If payment is not received within this period, Seegency reserves the right to immediately pause all active campaigns, withhold deliverables, and suspend access to the Client Portal until the balance is cleared.

  • No Liability: Seegency is not liable for any loss of data, ranking drop, or ad performance decline resulting from a suspension due to non-payment.


4. ADVERTISING BUDGET & PLATFORMS

4.1. Ad Spend

The Client acknowledges that Ad Spend (media budget paid to platforms like Meta, Google, TikTok) is NOT included in the Agency’s management fee.

  • Direct Payment: The Client must attach their own credit card/payment method to the respective ad accounts.

  • Liability: Seegency is strictly a manager of these accounts. We are not a bank. We are not liable for any charges, over-spend due to platform errors, or account bans imposed by the advertising platforms.


5. INTELLECTUAL PROPERTY (IP) RIGHTS

Upon full payment of all fees, IP rights are transferred as follows:

5.1. Web & Branding (Transferable)

  • Ownership: The Client is granted full ownership of the final Website Design, Code, Logos, and Brand Guidelines.

  • Source Files: We provide access to standard design files (e.g., Figma) upon project completion.

5.2. Video & Creative Assets (Limited Transfer)

  • Deliverables: The Client owns the final rendered video files (e.g., .MP4, .MOV) for use in their marketing.

  • Project Files (Restriction): Seegency retains ownership of all working project files (e.g., Adobe After Effects, Premiere Pro project files), templates, and editing methodologies. These are considered Agency trade secrets and are not released to the Client unless explicitly negotiated and paid for separately.

5.3. Portfolio License

Unless the Client explicitly requests a Non-Disclosure Agreement (NDA) in writing prior to the project start, the Client grants Seegency a non-exclusive right to display the work (screenshots, video snippets, results case studies) in our portfolio, website, and social media for promotional purposes.


6. CLIENT OBLIGATIONS & DELAYS

  • Approvals: The Client agrees to provide feedback and approvals in a timely manner (typically within 48-72 hours) to avoid project stalling.

  • Content: The Client represents that they own or have the right to use all text, images, and media provided to the Agency for use in the project.


7. CANCELLATION & REFUNDS

7.1. No Refunds on Completed Work

Due to the nature of digital services and time investment, Seegency operates on a strict No Refund policy for work that has already been executed or delivered. If the Client is dissatisfied, the remedy is comprised of revisions as defined in the scope.

7.2. Cancellation of Recurring Services

  • Notice Period: The Client must provide a minimum of 14 days' written notice before the next billing cycle to cancel recurring services (Ads/SEO Management).

  • Early Termination: Canceling without proper notice may result in the forfeiture of the final month’s fee.


8. DISCLAIMER OF WARRANTIES (RESULTS)

While Seegency employs professional strategies and premium tools to achieve the best possible outcomes:

  • No Guarantee: We do not guarantee specific quantitative results (e.g., a specific ROAS, number of leads, or #1 ranking on Google).

  • External Factors: Digital platforms (Google, Meta, TikTok) are third-party environments subject to algorithmic changes, policy updates, and market volatility outside of our control.


9. WORKING HOURS & COMMUNICATION

  • Channels: Our primary communication/delivery hub is Notion and Email.

  • Availability: Our team operates during standard business hours (Mon-Fri). While we may occasionally respond outside these hours for urgent matters, we are under no obligation to provide 24/7 support unless a specific SLA (Service Level Agreement) has been purchased.


10. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under this Agreement shall be resolved in the competent courts within the Agency’s jurisdiction.


11. CONTACT

For any legal concerns regarding these Terms, please contact us at: Email: contact@seegency.com